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Freddy10's avatar

This is exactly what I have experienced with Google. Google basically farms off all moderation to its AI now, including Google Business Profile. My wife has one for her business.

One day we found that it had been suspended and taken offline. Queries to the Google support people (if they were people) yielded trite solutions such as "please read the guidelines and work out whether you may have violated any."

The fact is, that since all moderation is performed by the AI, and AI's don't really have an accessible internal dialogue, there can be no way that Google's support can ever know exactly why something enraged the AI.

The same goes for YouTube comments that are moderated by the AI and deleted without explanation - there can never be an explanation with any more detail than "this comment violates the 'community guidelines'".

This is the most frightening thing about the age of AI. As more functions with greater importance than simple content moderation - which is an annoyance when it goes wrong but has no dire consequences, are moved to the various AIs, we lose control of, and more importantly, insight into, why decisions are made.

When the AI(s) turn on humanity, if ever, then it will be swift and without any explanation. It may in fact be the case that we will never know the reason, and quite possibly the AI will be incapable of letting us know.

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Yo mismo soy el regalo's avatar

Open the pod bay doors HAL.

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